Leadership is critical to the Excellence Wins process. Without leadership your company will never achieve success. Leaders have clarity in their objective and destination. It is not luck, rather it is striving to achieve the good for all concerned. Leadership in customer service requires vision, purpose and commitment.
My point is leaders are dreamers. They set their sights on worthwhile goals that will be good not only for themselves, but also for their families, their colleagues, their employees, their customers, their investors, and society at large. If they aspire only to a chase after personal fame and fortune life will probably knock them down. But if they set out to make a specific contribution of the world they can go far.
— Horst Schulze